COVID-19 FAQs--Fall 2022


What are the basics I should know when making an in-person appointment?

  • While the university has recently changed masking guidelines, the Counseling Center is a healthcare setting, and those who visit will need to continue wearing a mask as was required before February 28, 2022.
  • To ensure the Counseling Center lobby isn’t overly congested, we’re requesting that you not arrive more than 10 minutes early when you have an appointment.
  • We ask that students complete their paperwork online before they come to the Counseling Center. You will receive the paperwork in an email the day of your appointment.
  • If you are sick the day of your appointment, please call us to reschedule.

Our mission is to attend to your well-being, but to do that, we need to be able to maintain ours. When coming to an appointment, please consider how you feel, whether you’ve been exposed to anyone who has tested positive for COVID-19, and the precautions you are taking. When clinically indicated, we do provide a telehealth option. However, most of all, we want you to focus on caring for yourself. If you are feeling even a little under the weather, please take care of your health, and ours, and consider rescheduling your appointment.

Is telehealth still an option?

Some of our group services will continue to be offered remotely via Zoom PHI, a HIPAA-compliant video platform.  

Your clinician may agree to teletherapy appointments if they determine that is a clear clinical justification for meeting remotely. This will need to be discussed in advance and an in-person meeting cannot be changed to remote last minute.

What if I am outside of Illinois?

The University has partnered with My SSP to provide counseling to students who are currently out-of-state or abroad anf have paid the Health Service Fee. My SSP is available via phone or text.

Will specialized assessments (alcohol and other drug, eating disorder, academic) screenings be online or in person for Fall 2022?

Once fall semester starts, the Counseling Center will resume nearly all in-person services, including specialized assessments. Please remember: because the Counseling Center is considered a health care facility,  all individuals are required to wear a mask in our office, regardless of vaccination status. If you have specific reasons for wanting to do an assessment via Zoom PHI, please talk this over with your counselor to see if this is a possibility for your situation.

What if I’m in crisis? Can I come to the Counseling Center?

Yes, once fall semester starts, the Counseling Center will resume nearly all in-person services, including crisis services. If possible, we request that you call 217-333-3704 to let us know you’re on your way first.

Will workshops be held in person or online?

For our skill-building offerings, we will be doing a hybrid approach. Please check our website a few weeks after the semester begins for specifics. You can request an in-person or online outreach—depending on what works best for your needs. Please make sure to specify what you’re envisioning when you submit a request.

Can I schedule an in-person appointment online?

Yes. You can either schedule your initial appointment either online or by phone. We offer scheduling for initial appointments up to seven days in advance for currently enrolled students. Our online scheduling appointments are available Monday through Friday at 1 p.m., 2 p.m. and 3 p.m. If these times do not work for your schedule, please feel free to call the Counseling Center at 217-333-3704. We also offer appointments on a same-day basis, so if all our pre-scheduled appointments are filled, there may be other options. 

Do you have evening or weekend hours?

We offer extended hours on Wednesdays and Thursdays. We will be open until 7 p.m. those days.